Question 1

Do you deliver?

Accepted Answer

Yes — we deliver directly to your event location throughout NYC and Long Island.

Question 2

Is delivery included?

Accepted Answer

Delivery is included on standard orders within our service area. For farther locations, a small trip fee may apply — and it's always shown up front in your quote.

Question 3

Is pickup included?

Accepted Answer

Yes. Once your event is over, we return to pick everything up.

Question 4

How far do you deliver?

Accepted Answer

We cover all of Long Island (Nassau & Suffolk) and all five boroughs of New York City.

Question 5

Do you serve all of Long Island?

Accepted Answer

Yes, both Nassau County and Suffolk County.

Question 6

Do you serve New York City?

Accepted Answer

Yes — Brooklyn, Queens, Manhattan, the Bronx, and Staten Island.

Question 7

How long is the rental period?

Accepted Answer

Standard rentals cover the day of your event. Longer periods can be arranged — just ask.

Question 8

Can I reserve multiple items?

Accepted Answer

Yes. Add whatever you need to your quote and we'll confirm availability.

Question 9

Do you require a deposit?

Accepted Answer

A small deposit is required to lock in your date. Details are included with your quote.

Question 10

Can I add more items later?

Accepted Answer

Yes — as long as inventory is available, you can add items up until a few days before your event.

Question 11

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, along with common mobile payment options.

Question 12

What happens if it rains?

Accepted Answer

We work with you to reschedule when possible. Reach out as early as you can so we can help.

Question 13

What is your cancellation policy?

Accepted Answer

Cancellation terms are shared with your quote so you always know what to expect.

Question 14

How far in advance should I reserve?

Accepted Answer

The sooner the better — weekends fill up fast. 2–4 weeks in advance is a good target.

Answers, up front.